Abaxis Vetscan Rewards FAQ's
Q: I have signed up for VetScan Rewards, but when I try to log in, it says that I have an invalid user name. What do I do?
A: Please check your e-mail and junk mail file. Immediately after you signed up, you received an e-mail to click the verification link to confirm your e-mail address. Once you click this link, you will be able to access the system. (If you try to sign up for VetScan Rewards again, it will say that you are already registered.)

Q: What do I do if I forgot my password?
A: Click "Forgot Password" on the home page of www.VetScanRewards.com, and enter your e-mail address to have a new password sent to your e-mail account.

Q: Does it cost anything to sign up for VetScan Rewards?
A: VetScan Rewards is a complimentary customer appreciation and rewards program from Abaxis.

Q: Does it matter if you purchase through a distributor or through Abaxis direct?
A: No, Abaxis VetScan Rewards is a program for all Abaxis customers.

Q: How do I accumulate VetScan Rewards points?
A: You receive points toward your VetScan Rewards account when you purchase VetScan consumable products. A percentage of each sale for all VetScan consumable products will be credited toward your rewards account.

Q: How does Abaxis track this information?
A: This information is tracked through point of sale data managed through a comprehensive data base system. You do not have send Abaxis or your distributor any information.

Q: When can I start earning points?
A: You will start earning points the month in which you sign up for VetScan Rewards. Unfortunately, you cannot receive points for any purchases prior to the month in which you signed up for the program.

Q: When will I be able to see my rewards points?
A: The rewards points will be applied in the middle of the following month. For example, June purchases will be credited in mid-July.

Q: How do I know when I can redeem my gift card or Abaxis gear?
A: You will be notified each time your balance reaches 5,000 points, which qualifies you to receive your choice of one of ten $25 gift cards, Abaxis or Abaxis University sweatshirts, messenger bags, or backpacks.

Q: Can I sign up under multiple user names?
A: Your clinic should not sign up more than once because their information and rewards point data is tracked based on their user name (e-mail address).

Q: Can my Abaxis Regional Account Manager sign me up for my account and manage it for me?
A: Abaxis and distributor employees cannot sign you up for VetScan Rewards because you need to keep track of the user name and password to receive information on your rewards redemptions and other VetScan Rewards announcements.

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